Privacy Policy

Last updated: June 21, 2026

1. Who We Are

Vellum Labs ("we," "us," "our") provides client acquisition systems — paid advertising, funnel design, tracking and analytics setup, CRM automation, and related marketing services — for service-based businesses. We are based and operate from Austria.

If you have any questions about this policy or how we handle your data, contact us at iskandar@vellum-labs.com.

2. Information We Collect

Information you provide directly:

  • Full name, company name, work email, website (if provided), and any details submitted through our contact form
  • Information shared during calls, emails, or other correspondence

Information collected automatically:

  • Standard analytics data when you visit our website (pages viewed, referring source, device/browser type, approximate location), via our hosting and analytics infrastructure (Cloudflare)
  • If you interact with our advertising (e.g., via Meta/Facebook), pixel and conversion tracking data may be collected as described below

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries submitted through our contact form
  • Evaluate fit for a potential engagement
  • Maintain records of prospective and current client communications (in our internal CRM)
  • Improve our website and marketing based on aggregate, non-identifying trends
  • Comply with legal obligations where applicable

We do not sell your personal information to third parties.

4. Tracking, Cookies, and Advertising Technologies

Our website and advertising may use:

  • Meta Pixel and Conversions API — to measure the effectiveness of our own advertising and understand how visitors interact with our site. This may involve sharing limited information (such as page visits or form submissions) with Meta. You can manage your ad preferences via Meta's ad settings.
  • Standard web analytics — to understand site traffic and usage patterns.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

5. Third Parties We Work With

We use the following categories of third-party services to operate our business and deliver services: CRM and workspace tools, communication platforms, hosting and content delivery infrastructure, and advertising platforms (Meta, and Google where applicable). These providers process data on our behalf and are expected to handle it securely and only for the purposes we direct.

6. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, maintain a business relationship, or comply with legal and accounting obligations. You may request deletion of your information at any time (see Section 7).

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port the personal information we hold about you. To exercise any of these rights, contact us at iskandar@vellum-labs.com. We will respond within a reasonable timeframe and in accordance with applicable law, including GDPR, as we are based in Austria/EU.

If you believe we have not handled your personal information properly, you also have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde, www.dsb.gv.at), or with the supervisory authority in your own EU member state.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Visitors

If you are visiting from outside Austria/the EU, your information may be processed in a different jurisdiction. We take steps to ensure such transfers comply with applicable data protection requirements.

10. Children's Privacy

Our services are intended for businesses and business professionals. We do not knowingly collect personal information from individuals under 18.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

Email: iskandar@vellum-labs.com
Business name: Vellum Labs

This document is a general-purpose draft and has not been reviewed by an attorney. Given that Vellum Labs serves clients across borders and runs Meta advertising with pixel tracking, we recommend a qualified Austrian/EU privacy lawyer review this before relying on it — particularly the GDPR-related sections.