Terms of Service
Last updated: June 21, 2026
1. Acceptance of Terms
By accessing or using the Vellum Labs website (the "Site") or submitting an inquiry through it, you agree to these Terms of Service. If you do not agree, please do not use the Site.
2. Description of Services
Vellum Labs provides marketing and client-acquisition services for service-based businesses, which may include paid advertising management, funnel and landing page design, tracking and analytics setup, CRM and automation configuration, creative strategy, and performance reporting. The specific scope of any engagement is defined separately in a signed agreement or statement of work — these Terms govern use of the website only.
3. No Guarantee of Results
Marketing performance depends on many factors outside our control, including market conditions, client industry, ad platform policies, budget, and the client's own offer and operations. Nothing on this Site — including case studies, examples, or general statements about our process — constitutes a guarantee of specific results, lead volume, cost-per-lead, or revenue outcomes for any prospective or current client.
4. Use of the Site
You agree to use the Site only for lawful purposes. You may not submit false or misleading information through our contact form, attempt to interfere with the Site's normal operation or security, or scrape/republish substantial portions of the Site's content without permission.
5. Intellectual Property
All content on this Site — including text, graphics, logos, and design — is the property of Vellum Labs or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without prior written permission.
6. Submitted Information
By submitting the contact form, you confirm that the information provided is accurate and that you are authorized to share it on behalf of any company you represent. Information submitted is handled in accordance with our Privacy Policy.
7. Third-Party Links
The Site may reference or link to third-party tools, platforms, or services (e.g., Meta, scheduling tools). We are not responsible for the content, accuracy, or practices of third-party sites.
8. Disclaimer of Warranties
The Site is provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, accuracy, or non-infringement.
9. Limitation of Liability
To the fullest extent permitted by law, Vellum Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or reliance on its content. This Section does not limit liability arising from a separately signed client services agreement, which is governed by its own terms.
10. Governing Law
These Terms are governed by the laws of Austria, without regard to conflict-of-law principles. Any disputes arising from use of the Site shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.
11. Changes to These Terms
We may revise these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms. The "Last updated" date above reflects the most recent revision.
12. Contact
Email: iskandar@vellum-labs.com
Business name: Vellum Labs
This document is a general-purpose draft and has not been reviewed by an attorney. A qualified Austrian lawyer should confirm this draft meets requirements for Austria/EU and any other jurisdictions where Vellum Labs serves clients.